Privacy Policy

At WHALE, we respect and value your privacy. This Privacy Policy outlines how we collect, use, and protect your personal information when you visit our website, place an order, or contact us. By using our website, you agree to the terms described below.

 1. Information We Collect

We may collect the following types of personal information from you:

  • Contact Information: Name, email address, phone number, company name

  • Shipping & Billing Details: Address, postal code, payment method (note: no payment details are stored)

  • Order History & Preferences

  • Communication Records: Emails, inquiries, or customer service chats

  • Website Usage Data: IP address, browser type, pages visited, device type, referral source

2. How We Use Your Information

We use your information to:

  • Process orders and deliver products

  • Respond to inquiries and provide customer service

  • Improve our website, services, and product offerings

  • Send order updates, promotional offers, or newsletters (only with your consent)

  • Prevent fraud and ensure website security

 3. How We Protect Your Information

We implement industry-standard safeguards to protect your personal data, including:

  • SSL encryption on our website

  • Secure servers and restricted access

  • Regular security checks and system updates

We do not sell, trade, or rent your personal data to third parties.

4. Third-Party Services

We may use trusted third-party services to help operate our website and business, such as:

  • Payment gateways (e.g., PayPal, Stripe)

  • Shipping providers (e.g., DHL, FedEx)

  • Analytics tools (e.g., Google Analytics)

These services may have access to limited personal data but are contractually bound to keep it confidential and secure.

5. Cookies

Our website uses cookies to improve user experience, track site performance, and remember your preferences. You may choose to disable cookies through your browser settings, though this may affect site functionality.

6. Your Rights

You have the right to:

  • Request access to your personal data

  • Request correction or deletion of your information

  • Opt out of marketing emails at any time

  • Withdraw consent where applicable

To make such a request, please contact us using the details below.

7. Contact Us

If you have any questions about this Privacy Policy or how your data is handled, please contact us:

  • Email: [info@whaleoutdoors.com]

  • Phone : [+86-13360648728]

  • Company Name: ShenZhen PengYiFa Precision Mould Co., Ltd.

  • Address: [Pengyifa Industrial Park,Baihuadong,GuangMing District,ShenZhen,China.]

8. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in law or our practices. The latest version will always be posted on this page.