Shipping Information

At WHALE, we are dedicated to delivering your swimming equipment safely and efficiently, no matter where you are in the world. We ship globally and work with trusted logistics partners to ensure your order arrives on time and in excellent condition.

Global Shipping Coverage

We proudly ship to customers in over 100 countries, including North America, Europe, Southeast Asia, the Middle East, and more. Whether you are a retailer, wholesaler, or end customer, we will arrange the most suitable shipping method for your location and order size.

 Shipping Methods

We offer a variety of shipping options based on your needs:

  • Express Courier: DHL, FedEx, UPS, TNT (3–7 business days)

  • Standard Air Freight: 7–15 business days

  • Sea Freight: For bulk orders (15–45 days depending on destination)

  • Special Line Logistics: For regions with optimized customs clearance routes

Our sales team will recommend the most cost-effective and time-efficient option based on your order volume and destination.

Estimated Delivery Time

  • In-stock items: Shipped within 3–5 business days after payment confirmation

  • Customized or bulk orders: Lead time varies based on production and packaging, typically 10–25 working days

  • You will receive a tracking number once your order is dispatched

 Shipping Costs

  • Shipping fees are calculated based on weight, size, destination, and shipping method

  • For wholesale and bulk orders, we offer negotiated shipping rates

  • Customers may also choose to use their own freight forwarder or shipping account

 Customs & Import Duties

  • All international orders may be subject to customs duties and taxes imposed by the destination country

  • WHALE is not responsible for additional import charges; we recommend checking with your local customs office before ordering

  • For large B2B orders, we can assist with customs clearance documents including invoice, packing list, CO, Form A, etc.

 Packaging & Handling

  • All products are carefully packed with protective materials to prevent damage during transit

  • For fragile or high-value items, we offer reinforced packaging or pallet shipping

 Important Notes

  • Please double-check your shipping address, contact number, and postal code to avoid delivery delays

  • If your order is delayed or arrives damaged, contact our support team within 3 business days of receipt

If you have any special shipping requirements or wish to arrange a bulk shipment, please contact us directly. Our logistics team is here to assist you every step of the way.

📩 Email:+86-13360648728

📞 Phone: info@whaleoutdoors.com