Welcome to WHALE! These Terms and Conditions govern your use of our website and services. By accessing or purchasing from our website, you agree to comply with and be bound by the terms outlined below.

Please read them carefully before using our site.

1. General

  • This website is owned and operated by ShenZhen PengYiFa Precision Mould Co., Ltd. (referred to as “WHALE,” “we,” “us,” or “our”).

  • We reserve the right to update or modify these Terms at any time without prior notice. Continued use of the site implies acceptance of any changes.

2. Products and Orders

  • All products listed on our site are subject to availability.

  • Product images are for reference only; actual products may vary slightly.

  • We reserve the right to reject or cancel any order at our discretion (e.g., due to pricing errors, stock issues, or fraudulent activity).

3. Pricing and Payment

  • All prices are listed in USD (unless otherwise stated) and exclude applicable taxes or shipping fees.

  • Accepted payment methods include bank transfer, PayPal, credit card, or other agreed-upon methods.

  • Orders will not be processed until full payment is received and confirmed.

4. Shipping and Delivery

  • We ship worldwide and offer multiple shipping options depending on order size and destination.

  • Delivery times are estimates and may vary due to customs, weather, or carrier delays.

  • Risk of loss or damage passes to the buyer once the order is handed over to the shipping provider.

5. Returns and Exchanges

  • Please refer to our [Returns & Exchanges Policy] for detailed terms.

  • Returned items must be unused and in original packaging.

  • Customized products are non-refundable unless defective.

6. Intellectual Property

  • All content on this website, including text, images, logos, product designs, and graphics, is the property of WHALE or its licensors.

  • No part of the website may be copied, reproduced, modified, or used for commercial purposes without our written permission.

7. Limitation of Liability

  • WHALE is not liable for any indirect, incidental, or consequential damages arising from the use of our products or website.

  • We do not guarantee that the website will be error-free or uninterrupted at all times.

8. User Conduct

You agree not to:

  • Use the website for unlawful purposes

  • Upload or transmit harmful code or spam

  • Impersonate any person or misrepresent your identity

Violations may result in access restrictions or legal action.

9. Governing Law

These Terms and Conditions are governed by and construed in accordance with the laws of the People’s Republic of China, without regard to conflict of law principles.

10. Contact Us

If you have any questions about these Terms and Conditions, please contact us:

  • Email: [info@whaleoutdoors.com]

  • Phone: [+86-13360648728]

  • Company Name: ShenZhen PengYiFa Precision Mould Co., Ltd.

  • Address: [Pengyifa Industrial Park,Baihuadong,GuangMing District,ShenZhen,China.]